Your privacy is not a trivial matter to VV99. This document clearly explains how we collect, use, store, and protect your personal information — in plain language, not confusing legal jargon.
The core principles that underpin how VV99 handles the personal data of Malaysian players
VV99 has never and will never sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent. Your data belongs to you — it is not a VV99 business asset.
All data transmitted between your device and VV99's servers is protected by 256-bit SSL encryption — the same security standard used by Malaysia's leading banks. No one outside VV99 can read this data.
Every VV99 player has the right to request access to the personal data we hold, request correction of inaccurate information, or request deletion of data under certain circumstances. Contact us via live chat support to initiate this process.
All personal data is stored on servers protected by multi-layer firewalls, strict access controls, and 24/7 security monitoring. Only VV99 staff with specific authorisation may access player data.
VV99 only collects data that is strictly necessary to provide our services — nothing more. We do not collect irrelevant information and continuously review our data collection practices to ensure they remain limited to what is required.
VV99's Privacy Policy is designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We take our legal obligations seriously and ensure that our data handling practices are consistently aligned with current legislative requirements.
Welcome to the VV99 Privacy Policy. This document is VV99's official declaration of how we handle the personal data of all users who access and use the platform at vv99.run.
VV99 takes player data privacy very seriously. We understand that your trust in VV99 depends not only on the quality of games and promotions we offer, but also on your confidence that your personal information is handled with full integrity and responsibility.
This policy is drawn up in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in personal data management. By registering for or using VV99's services, you consent to the practices described in this document. If you do not agree, please discontinue use of the platform and contact us to close your account.
📌 Note: This Privacy Policy is to be read together with Terms & Conditions and Responsible Gaming Policy VV99, all of which together form a comprehensive agreement between you and us.
VV99 collects various types of personal data depending on your interactions with the platform. The following are the categories of data we collect:
VV99 collects your personal data through a variety of channels. It is important that you understand these channels so you know when and how your information is collected:
| Collection Channels | Data Type | Collection Time |
|---|---|---|
| Account registration form | Identity, email, phone number | When registering |
| KYC / identity verification process | Identity documents, address | Prior to large withdrawals |
| E-wallet/FPX deposits & withdrawals | Financial information, transactions | Every transaction |
| Gaming activity | Betting history, game activity | Ongoing during gameplay |
| Cookies & server logs | Technical data, IP, device | On every visit to the platform |
| Customer support communications | Enquiry and complaint forms | When contacting support |
VV99 uses collected personal data solely for legitimate and necessary purposes. We never use your data for any other purpose without your consent. The primary purposes are as follows:
"We do not use your data to make automated decisions that could significantly affect your rights or interests without human review."
VV99 understands that your trust depends on the assurance that your data will not be shared indiscriminately. We only share personal data in the following limited circumstances:
All third-party partners who receive data from VV99 are bound by strict data confidentiality agreements and are only permitted to use that data for the purposes specifically stated.
VV99 continuously invests in security infrastructure to ensure your personal data is protected at every stage — in transit, in processing, and in storage. Key security measures we have implemented include:
While VV99 takes all reasonable steps to protect your data, no digital security system can be guaranteed 100% secure. In the unlikely event of a data breach, VV99 is committed to notifying affected players as quickly as possible and taking appropriate remedial action.
VV99 retains your personal data only for as long as necessary to fulfil the purposes set out in this policy, or as required by applicable Malaysian law.
| Data Category | Retention Period | Reason |
|---|---|---|
| Identity & active account data | For the duration of the active account | Service requirements |
| Financial transaction records | 7 years after transaction | AMLA & tax requirements |
| Closed account data | 5 years after account closure | Legal requirements |
| Support communication logs | 3 years | Dispute resolution |
| Cookie & technical log data | 90 days | Performance analytics |
Once the applicable retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to you personally.
The VV99 platform uses cookies and similar tracking technologies to enhance your experience, secure your login sessions, and analyse how the platform is used in aggregate.
You can manage or disable cookies through your web browser settings. Please note, however, that disabling certain cookies may affect your experience on the VV99 platform and could prevent some features from functioning properly.
💡 Note: VV99 does not use third-party cookies for targeted advertising or to track your activity outside the VV99 platform.
As a VV99 player residing in Malaysia, you have the following rights under the Personal Data Protection Act 2010 (PDPA). VV99 is committed to making it easy for you to exercise these rights:
Request a copy of the personal data we hold about you
Request correction of inaccurate or outdated personal data
Request data deletion under certain circumstances in accordance with PDPA
Object to the processing of your data for marketing or analytics purposes
Request your data in a machine-readable format
File a complaint with the Department of Personal Data Protection Malaysia
To exercise any of the above rights, please contact the VV99 customer support team via 24/7 live chat or email us at support@vv99.run. VV99 will respond to your request within 14 business days. For more complex cases, we may require up to 30 days, and we will notify you in advance.
The VV99 platform is exclusively for individuals aged 18 and above. VV99 does not knowingly collect, store, or process personal data of individuals under the age of 18.
Should we discover that we have inadvertently collected data from a minor, we will take immediate action to delete that data and close the account in question. Parents and guardians who become aware that a child under their care has registered a VV99 account are urged to contact us immediately.
⚠️ Parental Responsibility: Please ensure your device and passwords are not easily accessible to children or teenagers. VV99 supports the use of parental control software as an additional layer of protection.
The VV99 platform may contain links or references to third-party services such as e-wallet providers and payment gateways we work with (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, FPX). VV99's Privacy Policy does not apply to those third-party platforms.
Each third-party service provider has its own privacy policy and data handling practices. We encourage you to read the privacy policy of every third-party platform you use alongside VV99 services, particularly the e-wallet providers you use for deposits and withdrawals in Malaysian Ringgit.
VV99 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, Malaysian law, or industry developments. When we make material changes, we will notify you via an in-platform notification or email to your registered address at least 14 days before the changes take effect.
The "Last Updated" date at the top of this document will be revised to reflect the most recent amendment. We encourage you to review this page periodically. Continued use of the VV99 platform after any change notification is considered acceptance of the amended Privacy Policy.
If you have any questions, concerns, or requests regarding the privacy of your data at VV99, please contact us through any of the following channels. We are committed to providing a meaningful and timely response.
ℹ️ Final Note: This VV99 Privacy Policy is version 3.1, effective 1 January 2026. It is to be read together with Terms & Conditions and Responsible Gaming Policy as a comprehensive agreement between you and VV99.
Now you know exactly how VV99 protects your privacy — transparently and responsibly. Register for free and enjoy a safe, fair, and exciting gaming experience alongside over 500,000 Malaysian players who trust VV99.
18+ only · Data protected under PDPA 2010 · Please play responsibly